FAQ’s

+ What is your shipping policy?

We ship globally! Free Shipping within the US and $10 shipping any where else.

+ What is your return policy?

Your satisfaction is number one. Please reach out to CustomerService@treelinethyme.com for questions or concerns with your order. One of our reps will have you covered.

+ How do I order large quantities?

For large custom or specific projects, please email CustomInquiry@treelinethyme.com.

+ How often will I get a box?

We send out bundles every quarter.Your fall box will ship on September 1st. Your winter box will ship on December 1st. Your spring box will ship on March 1st. Your summer box will ship June 1st. Click here to get our exclusive current bundle.

+ Where do you buy the products?

We search high and low for the very best items to put in each box. You will also be directly supporting local businesses around the US.

+ Do you do substitutions?

We don't, but we're confident you're going to love the items we pick out!

+ Does the box make a good gift?

It sure does! If you know someone who loves to travel, give them the gift of exploring new places.

+ Any other questions?

We want to hear from you! Email Questions@treelinethyme.com